We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information. SK Filson Limited is registered in the United Kingdom. Where UK data protection law applies, we process personal data in line with the UK GDPR and the Data Protection Act 2018, and we use cookies and similar technologies in line with the Privacy and Electronic Communications Regulations (PECR).
1. What information do we collect?
We may collect, store and use the following kinds of personal information:
- information you provide when you contact us (for example name, email address, phone number, order number, and message content);
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
- account information that you provide when you register or sign in (handled via our shop platform, Shopify);
- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
- technical information needed to operate the website and fulfil your requests (for example cart identifiers and account session data);
- any other information that you choose to send to us.
2. Cookies and similar technologies
Cookies and similar technologies (such as local browser storage) are small pieces of data stored on your device so the website can function. Under UK PECR rules, we may use strictly necessary cookies and storage without consent. Analytics cookies are only set after you accept our cookie notice. We do not use advertising cookies.
We use the following categories of cookies and similar storage:
- Strictly necessary — shopping cart. We store a cart identifier in your browser so items you add remain available while you shop. This is required to provide the online shop you request.
- Strictly necessary — account sign-in. When you choose to sign in, we set secure session cookies so you can access your account. These are only set when you start or complete login.
- Display preferences. We may remember basic on-site display choices (for example shop grid layout) so the site appears as you left it.
- Analytics — Google Analytics. After you accept our cookie notice, we load Google Analytics (measurement ID G-DPWR9ZX5HS) to understand how visitors use the site (for example pages viewed and traffic sources). Google may process this data in accordance with its own privacy policy.
- Cookie acknowledgement. When you accept our cookie notice, we store that acknowledgement in your browser so we do not show the notice on every visit.
Checkout and payment are completed on Shopify's checkout. Shopify and its payment partners (which may include providers such as Stripe or PayPal) may set their own cookies on their domains to process your order and payment. Those services retain payment information in accordance with their own policies. A limited amount of information is shared with us to confirm the order and payment.
Contact form submissions are processed by Formcarry on our behalf so we can receive and respond to your enquiry.
Most browsers allow you to refuse or delete cookies. Blocking all cookies may prevent you from using parts of this website (for example the cart or account sign-in). For more information about cookies and your choices, visit the Information Commissioner's Office (ICO) website.
3. Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
- administer the website;
- enable your use of the services available on the website;
- send to you goods purchased via the website, and supply to you services purchased via the website;
- send statements and invoices to you, and collect payments from you;
- send you general commercial communications relating to our business;
- send you email notifications which you have specifically requested;
- deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
Online checkout and payments are handled by Shopify. Shopify may use payment partners such as Stripe or PayPal. You can review Shopify's privacy policy at shopify.com/legal/privacy, Stripe at stripe.com/privacy, and PayPal at paypal.co.uk/privacy. We share information with these providers only as needed to process orders and payments and to deal with related complaints or queries.
4. Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers, subsidiaries or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
5. International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we or our service providers operate in order to enable us to use the information in accordance with this privacy policy. This may include transfers to countries outside the United Kingdom (including the United States) which may not have data protection laws equivalent to those in force in the UK. Where required, we rely on appropriate safeguards for such transfers.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.
6. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password- and firewall-protected servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
7. Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.
8. Your rights
Under UK data protection law you may have rights to access, correct, erase, restrict, or object to certain processing of your personal information, and to data portability where applicable. You may also complain to the Information Commissioner's Office (ICO). To exercise your rights, contact us using the details below. We may need appropriate evidence of your identity before responding. Subject access requests are usually free of charge, though we may charge a reasonable fee or refuse a request that is manifestly unfounded or excessive.
You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
10. Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
11. Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at info@skfilson.com or by post to:
SK Filson Limited
Stoughton Grange
Gartree Road
Leicester LE2 2FB
You can also use our contact form.
